See the World, Differently.

We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. A deposit (commonly 25% of the total) is due at booking to secure your spot. The remaining balance is due 30 days before departure; automated reminders are sent as the due date approaches.

Cancellations made more than 30 days before departure typically receive a full refund minus any non-refundable fees (e.g., third-party booking charges). Between 30 and 15 days, the deposit may be retained or partially refundable depending on supplier terms. Within 15 days, most bookings become non-refundable. Exact terms appear in your booking confirmation.

Yes, subject to availability. If you need to change dates, notify us as early as possible. We’ll check availability for new dates; any difference in price or supplier change fees will apply. Rescheduling requests made well before the balance due date have higher chances of smooth adjustments.

If the remaining balance isn’t paid by the specified due date, we’ll send reminders. Failure to pay within a short grace period may result in automatic cancellation and loss of deposit. To avoid this, contact us in advance if you anticipate delays—sometimes we can arrange an alternative schedule or payment plan.

Very customizable. You can tailor every stage of your hiring pipeline—from application to offer—by creating custom workflows, forms, and interview stages that fit your specific recruitment process.

We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, lost luggage, and personal liability. Insurance protects you if unforeseen events (illness, flight disruptions, etc.) force changes or emergencies occur abroad.

Yes. During checkout, you can add a policy from our vetted partners. Coverage options and costs are displayed clearly so you can choose the plan that fits your needs. If you prefer an external provider, ensure the policy meets standard coverage levels for medical and trip interruption.

First, follow local medical advice or contact emergency services if needed. Then reach out to your insurance provider directly using the contact information on your policy. Keep receipts, medical reports, and relevant documentation. Auravel can assist with providing booking invoices or vouchers to support your claim.

If you have a qualifying reason (e.g., sudden illness, family emergency), notify Auravel promptly and contact your insurer. Provide required documentation (doctor’s note, etc.). Your insurance may reimburse cancellation fees per policy terms. We’ll support by supplying booking details and cancellation confirmations.

Absolutely. With HireEdge’s built‑in Analytics Dashboard, you can track every aspect of your job postings in real time.

You can reach our team via:Live Chat on the Auravel website (available during business hours).Email: support@auravel.com (we respond within 2 business hours).Phone: +1 800 TRAVEL9 (toll-free; available 9 AM–6 PM local time).
We’re here to answer itinerary questions, booking clarifications, or special requests.

We provide 24/7 emergency assistance. You’ll receive local partner contacts (guides, drivers, hotels) and a dedicated Auravel on-call number. For urgent issues—flight delays, medical emergencies, or unexpected changes—contact us immediately so we can coordinate solutions.

Our primary support is in English. We also offer assistance in Arabic and Spanish for common destinations. If you require another language, let us know in advance; we can often arrange translation support through local partners or interpreters.

Set up triggers to send automatic emails or in-app alerts when candidates move stages, interviews are scheduled, or feedback is due. You can customize message templates and cadence (e.g., “2 days before interview”), ensuring no candidate or task slips through the cracks.